Frequently Asked Questions



Creating Your User Account


Creating a user account on our website is very similar to any e-commerce website. It requires your name (the parent), address and email account. Simply click on Create New Account in the top right-hand corner and a new account form will appear.


As you are creating your account you have the ability to store your credit card securely on our site, or you can add it later using Edit Profile at the top of the page. Ki's has an App for your mobile device, however you must have a Credit Card saved in your account or Credit in your Ki's in-store account to place orders using the APP.


From here you will add Member accounts for each family member who will participate in our lunch program. For your children use the Add Student button, if you are a staff member or you volunteer at the school and would like lunch delivered there use the Add Staff button for yourself.



Using our App (Ki's School Lunches for Android or iPhone)


Once you have your account established and your children added you may use our App to Place, Change or Cancel orders.

To Place an order using the App you must either have Ki's in-store credit (see Adding Money to Your Account below), or have a Credit Card saved in your profile (see Creating Your User Account above).


Adding Money to Your Account


From your Ordering page you can add money to your account and then make your purchases from the "in-store" credit. This feature is especially nice if you have older children who would like to order for themselves, you can put money on the account and they can shop without needing the credit card information in order to check out. From your Ordering page click on Add money to my account, a credit card form will appear allowing you to securely enter your credit card information and select the amount of money you would like to put on your Ki's School Lunches account.


The credit card encryption company charges $.50 each time you make a separate charge, so if you purchase your lunches one at a time they will be $.50 more expensive. If instead you put $50 or $100 on account using this feature (one .$50 charge) then you can buy your lunches one at a time from your Ki's account without that extra charge.



Paying by Check


You may also pay by check, however we must have the check ahead of you ordering so that we may place the money on your in-store account for you. You may hand carry the check to school so that it is presented to our server, or you my mail the check to us:


Ki's School Lunches
2591 South Coast Highway 101
Cardiff, CA 92007



Placing an Order


To place an order push the Place Order button next to the member name. The school calendar for that member will appear. You may order one lunch at a time, or lunches for the next two months, or anything in between. Once you have selected the entrees for each day simply scroll to the bottom of the calendar page and press the Checkout button (you can also click on another members name if you wish to go to another member and order for them).


Please be sure to continue reading each page and clicking on Checkout until you reach the Print Order page. You will receive a confirmation email stating the food that was ordered if you have correctly completed the checkout process.


Orders need to be placed by 12:00 noon the day before (except for Monday's orders, we allow you to order up till 11:00 PM Sunday night). The website will allow you to place an order after the cut-off with a Late Fee. The order must be placed online before 8:00 AM (some items must be ordered earlier, for example Salads must be ordered before 6:00 AM). If it is after 8:00 AM your child is welcome to go to our lunch line and receive an emergency lunch (During COVID-19 no Emergency Lunches). Like any order you will receive an automated email specifying the lunch, and stating the surcharge was added for this service.



Canceling an Order


Canceling an order is as easy as placing an order, and you can cancel an order up to 8:00 AM the day the order is to be delivered (we're sorry but after that time we cannot give credit). Simply click on the Cancel Order button next to your child's name. The days you currently have food ordered for will display the entree you selected and there will be a Cancel Order button within that day. When you click on that button a pop-up will appear. Click on OK and the money for that order will be credited to your Ki's School Lunches account for use on future orders. You will also receive an Order Canceled confirmation email.




Changing an Order


Changing an order can be a bit complicated. If you are changing to an item which is the exact same price OR if you have enough excess money in your account to pay for the change it is as easy as placing an order, and you can change an order up to 8:00 AM the day the order is to be delivered (we're sorry but after that time we cannot accept changes). Simply click the Change Order button next to your child's name. The days you currently have food ordered will display the entree you selected and there will be a Change Order button within that day. When you click on that button the Change Order screen will appear. Use the pull-downs to change the order and Click on Submit Changes.

If you are making a change that will result in additional charges there are two scenarios:
1. If you have enough money in your in-store account the change can be made just like described above.

2. If you do not have enough money you can:

a. Add money to your account using the Add Money to my Account button on your Ordering page prior to making the change.

b. Click on Change Order and select the changes. After you click on OK this will cancel your previous order and require you to Checkout and use your credit card to pay for the changes.



Late Lunches Ordered After the Cutoff


We are happy to accept orders placed after the ordering deadline with a late fee. If the order is placed before 8:00 AM the day of the lunch you can order online and choose the entree your child will receive, if it is after 8:00 AM your child will receive the emergency lunch for the day (During COVID-19 no Emergency Lunches). Like any order you will receive an automated email specifying the lunch, and stating the surcharge was added for this service.  



Emergency Lunches During COVID-19 no Emergency Lunches


We take several emergency lunches each day to our larger schools for children who don't have a lunch (they forgot, their parents forgot, whatever reason). We feed your children and place the order for you retroactively, with a surcharge. You will receive an automated email stating the lunch provided, and stating the surcharge added for this service.


Emergency lunches are a full meal:

  • Monday - Pasta with Butter (Parmesan on the side)
  • Tuesday - Chicken Nuggets
  • Wednesday - Organic Mac & Cheese
  • Thursday - Chicken Nuggets
  • Friday - Cheese Pizza